Elevate your customer service with Rex CRM
Building strong, long-term relationships with customers is a top priority for any property business that wants to achieve higher revenue and faster growth.
Streamline your open home experience
When you’re flat out welcoming attendees, fielding questions, and separating the stickybeak neighbors from the hot leads you need a way to add, manage and follow up with attendees faster than ever. With Rex Mobile’s Open Homes feature, you have everything you need at your fingertips. Check in attendees, easily update their details, view past attendance history, send brochures and documents, view OFI attendance stats, and follow up with all attendees in one fell swoop. OFI successfully completed! Rex Mobile automatically syncs with Rex CRM, so all your attendee information is available in your database for when you return to the office.
Never enter blindly into a conversation again
Rex Mobile’s Caller ID feature makes it easy to sync all your contacts to your phone. This means all those calls from ‘random’ numbers you’re used to can now match with the contact record in your CRM and show their name on screen. Even if you’ve only barely met them, or haven’t spoken to them in seven years, you can still confidently answer the phone with a; ‘Hi, [First name basis]! Long time no see!’. You don’t even have to worry about crowding your phone with thousands of names: contact records for Caller ID are stored in a separate database on your phone that never touches your phonebook.
Never miss a touchpoint in the customer journey
When the goal is to build client relationships (and referrals) for life, good customer service is critical at every stage of the buying and selling journey. Rex CRM’s in-built workflow feature, Tracks, is your roadmap to success. Use our pre-defined workflows, or build your own, based on best practice customer journeys for buyers and sellers. Tracks generate time-released reminders and tasks to help you maintain consistent, best-practice contact at every stage of the customer journey.
Keep your vendors informed of buyer feedback
Whatever the market situation, the role of a listing agent is to educate their seller about what the market (i.e. buyers) is saying about the pricing of their property. Rex CRM offers powerful tools to effectively communicate buyer and market feedback to your vendors. Our simple interface encourages frequent entry of inspection and OFI feedback against individual listings. With just two clicks, Rex can prepare a comprehensive vendor feedback report detailing all reported feedback and buyer interactions with the vendor’s property.
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Explore more ways Rex can help you deliver better customer service for your real estate agency.
Four steps to building a customer centric agency
Local businesses that focus on customer centricity are roughly 60% more profitable than their competitors. Yep, you read that right. But customer centricity doesn’t happen overnight. It’s a shift that requires the alignment of four critical actions, which can take a bit of time. here's what you need to know.
FAQ's
We've answered a few frequent questions below. If you have a question not answered here, please contact us and we'll get back to you.
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