Elevating Customer Service

Elevate your customer service with Rex

Building strong, long-term relationships with customers is a top priority for any property business that wants to achieve higher revenue and faster growth.

Rex CRM gives you the tools to build stronger, longer-lasting customer relationships.

Why Elevating Customer Service is easier with Rex

Streamline your open home experience

When you’re flat-out welcoming attendees, fielding questions, and separating the stickybeak neighbours from the hot leads you need a way to add, manage and follow up with attendees faster than ever. With Rex Mobile’s Open Homes feature, you have everything you need at your fingertips. Check in attendees, update their details, view past attendance history, view OFI attendance stats, and follow up with all attendees in one fell swoop. OFI successfully completed! Rex Mobile also automatically updates details in Rex CRM, so all your attendee information is available in your database for when you return to the office.

Open home experience

Never enter blindly into a conversation again

Rex Mobile’s Caller ID feature makes it easy to sync all your contacts to the Rex Mobile app This means all those calls from unknown numbers you’re used to can now match with the contact record in your CRM and show their name on screen. Even if you’ve only barely met them, or haven’t spoken to them in seven years, you can still confidently answer the phone with a; ‘Hi, [First name]! Long time no see!’. You don’t even have to worry about crowding your phone with thousands of names: contact records for Caller ID are stored in a separate database on your phone that never touches your phonebook.

Caller ID

Never miss a touchpoint in the customer journey

When the goal is to build client relationships (and referrals) for life, good customer service is critical at every stage of the buying and selling journey. Rex CRM’s in-built workflow feature, Tracks, is your roadmap to success. Use our pre-defined workflows based on best-practice customer journeys for buyers and sellers. Or build your own based on your years of experience. Tracks generate time-released reminders and tasks to help you maintain consistent, best-practice contact at every stage of the customer journey.

Lead Gen Tracks

Keep your vendors informed of buyer feedback

Whatever the market situation, the role of a listing agent is to educate their seller about what the market (i.e. buyers) is saying about the pricing of their property. Rex CRM offers powerful tools to effectively communicate buyer and market feedback to your vendors, ensuring they're always in the loop. Our simple interface encourages frequent entry of inspection and OFI feedback against individual listings. With just a few clicks, Rex can prepare a comprehensive vendor feedback report detailing all reported feedback and buyer interactions with the vendor’s property.

Vendor Reports

Start building better relationships today

Rex can help you deliver better customer service for your real estate agency with these key features

Applicant/buyer enquiries on the go

Managing leads and inspections couldn’t be simpler. Add new buyers and their requirements on the go, then email or text them e-brochures in a few taps.

Bulk Merge & Step-Through

Connect templates to tasks for rapid-fire follow-ups.

Caller ID

Always know who's calling with Rex mobile

Campaigns, Brochures & Newsletters

Take care of your e-marketing with just a few clicks

Contact Management

Tools to help you build, manage and deepen relationships with your clients

Custom Integrations

Build your own integrations to tailor your Rex experience.

Data Management & Mass Actions

No-fuss control over your data, done your way

Lead Management

Consolidate your leads and never forget a follow-up again

Matching Engine

Automatic SMS and email listing updates for the right buyers and tenants

Reminders and Tracks

Your roadmap to best practice, consistent follow-up for engaged prospects

Seamless call workflows

Need to follow up a client? Swipe to call, have a chat, then add any feedback or notes to their contact record. It’s that easy. Leave the ‘post-it’ notes in the stationary cabinet.

More than 2,500 agencies use Rex for their Elevating Customer Service every day
More than 2,500 agencies use Rex for their Elevating Customer Service every day
Highly rated Elevating Customer Service software from our customers
4.7 Rating from 147 Google Reviews


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