Deliver service that wins repeat business
Exceptional service drives referrals and repeat listings. Rex captures every interaction, structures follow-up and equips your team with mobile tools to respond faster and communicate with confidence at every stage of the property journey.
Why Customer Service is easier with Rex
Challenge
Open homes create admin overload
Solution
Check in attendees on mobile, capture feedback instantly and sync everything back to your CRM. Follow up in minutes, not hours, with complete attendance history stored automatically.
Challenge
You lack context in conversations
Solution
Caller ID links inbound calls to CRM records instantly. View history before you answer and respond with confidence, even if you have not spoken in years.
Challenge
Touchpoints get missed
Solution
Tracks automate reminders and tasks across buyer and seller journeys. Every stage is structured, so follow-up becomes consistent and visible.
Challenge
Vendors want clearer updates
Solution
Capture inspection feedback in seconds and generate vendor reports directly from your CRM. Transparent communication builds trust and protects listings.
Service excellence. Built in.
Tools that keep your agency responsive, visible and accountable.
Open Home Check-ins
Capture attendance and feedback on the spot.
Caller ID
Know who is calling before you answer.
Reminders and Tracks
Automate structured follow-up across journeys.
Vendor Feedback Reports
Generate clear market feedback instantly.
Contact Management
Store full interaction history in one record.
High-performing agencies
Hunters Bridgend
Hunters Bridgend, owned by Luke Jones, is a franchise of the larger Hunters Estate Agents brand. The agency was established in 2010, initially managing a modest 15 letting properties from home. It wasn't until 2015 that the business joined the Hunters franchise. Today, Hunters Bridgend has developed into a successful estate agency covering both sales and lettings.
Bennet Samways
Bennet Samways, an independent estate agency with over 60 years of combined customer experience, shares how Rex has transformed their approach to estate sales and customer engagement. Discover how Rex's innovative CRM system saved nine hours per week on administrative tasks, enhanced chain-building, and helped the agency focus on their passion for quality client service.
Harding Green
For an innovative firm Harding Green, staying ahead of the competition was a challenge – a challenge made simpler with the adoption of Rex Sales & Lettings CRM.
The Estate Agency
The Estate Agency stands out as a forward-thinking entity, embracing the broker model to cater to the changing needs of vendors disillusioned with the traditional corporate estate agency experience.
Fine & Country Surrey
Discover how Fine & Country Surrey, a forward-thinking estate agency, harnessed Rex's CRM to revolutionise their approach to property sales. Learn why they switched to Rex for its user-friendly interface, exceptional support, and mobile capabilities. Find out how Fine & Country Surrey is maximising their agent efficiency, embracing digital transformation, and achieving remarkable growth in the property market.
Strong service depends on timing and visibility. Rex keeps every interaction connected so no client feels forgotten.
Mobile-first workflows
Respond and record activity from anywhere.
Structured follow-up
Ensure no milestone is missed
Complete interaction history
See the full customer story in seconds.
Build loyalty that compounds
Great service creates repeat revenue. Rex equips your team with the structure and tools to deliver consistently, not occasionally.
Consistent communication
Automated reminders keep contact regular.
Transparent reporting
Vendors see real-time market feedback.
Confident conversations
Answer every call with full context.
Expert training, support and onboarding.
Getting started with Rex is simple. You’re never left to figure things out on your own. Our team works alongside you to ensure a smooth rollout, fast adoption and long-term success, so your agency can start seeing value from day one.
Frequently Asked Questions
We've answered a few frequent questions below. Still have a question that’s not answered here?
Book Demo
See how Customer Service can be supercharged with Rex
Book a demo with our expert team to understand your current challenges, your goals and how Rex can support your business growth journey.
