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Customer Stories → Bathurst Real Estate
Small Office • Rural • Agency Owner

Capture more data than ever before

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Bathurst Real Estate

Bathurst Real Estate started (under a different name) all the way back in 1975. They’ve since cemented themselves as a staple in the 40,000-strong Bathurst community - selling around 280 properties a year, and managing over 850 residences.

As an independent agency, it’s up to owner and principal Michael Whittaker to make all the technological decisions. So when his old database provider suddenly closed operations in 2012, Michael had little time to choose a whole new system to run his office.

On to bigger and better things

Having just had the rug unceremoniously pulled out from beneath him, Michael knew he wanted a CRM provider he could trust was in it for the long haul. 

Most importantly, he wanted to improve the amount of data Bathurst Real Estate agents were capturing. Their previous CRM didn’t inspire a whole lot of engagement - and that meant lost prospects and poor oversight for management.

A tool your agents actually want to use

If you want busy agents to spend time using the software tools you provide, you have to provide tools they’ll actually like using.

If you want busy agents to spend time using the software tools you provide, you have to provide tools they’ll actually like using. We spend just as much time researching and designing new features as we do developing them for this very reason.

“The ease of use of Rex means our agents are far more likely to input the data they receive. When people understand what’s going on with the system it makes their - and my - life significantly easier,” says Michael. “Now with Pocket they can even do it out on the go, which is another real plus.”

But it goes well beyond data entry and access...


The more you use Rex, the more real estate you sell 

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I’ve noticed that the agents that write the biggest figures are the ones spending the time to keep Rex in order. They realise that by investing time into Rex, they’re actually freeing themselves up for more important tasks.
Michael Whittaker
Principal of Bathurst Real Estate


Now that’s a lightbulb moment! 


Overview

Having just had the rug unceremoniously pulled out from beneath him, Michael knew he wanted a CRM provider he could trust was in it for the long haul. Most importantly, he wanted to improve the amount of data Bathurst Real Estate agents were capturing.

Founded

1975

Size

5-10 employees

Location

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What happens next?

One of our sales team will be in touch with more information shortly. In the meantime, check out some of our blog posts.

Speak soon,
The Rex team.

If you’re an existing Rex client in need of some help, please contact our support team directly via support@rexsoftware.com.au or through the “Contact Rex Support Team” button from the help menu inside Rex.

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