She has achieved the No.1 Sales agent at Place for 2006, 2007 and 2009; REIQ Salesperson of the Year Finalist from 2008 to 2016 and 2020; Place CEO Award 2016; Rate My Agent 2018 Agent of the Year for Bulimba, 2019 Agent of the Year for Balmoral and 2020 Agent of the Year for Balmoral and Hawthorne. As well as winning REIQ Salesperson of the year for 2021.
“Advice for someone starting out in the industry is, get a Rex Database.”
— Shannon Harvey, Lead Agent | Team Shannon Harvey Place Bulimba
Rex is a one-stop-shop
“Rex is a one-stop-shop, for us as a business it’s got all of the advertising in there, the dates in there, the clients the properties and multiple agents can use it.. with privacy as paramount. ”
Shannon Harvey has used several sales CRM's, but has found that Rex had all of the essential tools for her to manage her business. It allows her to keep track of essential client information, including key dates and personal touches like birthdays. As a closed office, multiple agents can use the database to see if a contact is known, with privacy still remaining paramount.
"The software is very sophisticated, it integrated with lots of other software like Zapier, which I absolutely love”
Amazing customer service
For Shannon, customer relationships are so important in her day-to-day interactions, so she wanted a CRM that reflected this. With Rex she has found all of her questions are answered, and the customer service team is contactable and ready to help.
“Any questions always get answered, everyone is always looking to help solve problems & are very opened minded to feedback.. it’s fantastic working with Rex.
At Rex our in-house onboarding, training, success and support teams work together every day to ensure the experience with us is, to be completely honest, five star. That’s our goal for every client. No matter how big or small their business, how simple or complex their goals.
"I have found moving over to Rex, the customer service is absolutely amazing."