Meet our Customer Care Team

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June 15, 2020
3
min read

AJ

Head of Customer Care & Operations

“Rex is a big product – if you don't aim to know everything you can about it, you're making your life harder. Get in, become a Rexpert and free up hours of your week!”

Likes: Movies, sci-fi and fantasy novels, dogs

Dislikes: Pumpkin, rude people and running

What's your favourite Rex customer story?
I have hundreds. The most satisfying thing about all of them is that I was able to take away someone's frustration or stress and help make their days a little easier.

Joel

Success Manager

“Do your Rex Uni modules, make sure you use everything we have to offer!”

Likes: My dog Albert, my band, every type of food

Dislikes: Ketchup, hot sunny days, insects

What part of your job gives you the most satisfaction?
Having smooth happy onboards and turning those difficult situations into long lasting relationships.

Sophie

Onboards Manager

"We're all working toward the same goal. We want a great customer experience and ensure Rex constantly improves and evolves."

Likes: Food, bad 90's pop music, snow

Dislikes: Being late, wee beasties, boats

What's the best piece of advice you have for Rex customers?
There are teams of people here whose job it is to help you get the most out of Rex - say hello!

Kev

Rex Trainer

“We genuinely want each of our customers to be the best they can be, because then we all win!”

Likes: My kids, scuba diving, classic scooters

Dislikes: Politicians, liver, clowns

What part of your job gives you the most satisfaction?
My favourite thing is when I see the light bulb go off over someone's head (figuratively, of course) when they grasp the real value of the system and how it can actually make a real difference in their lives.


Sam

Success Manager

“We're a motley crew of awesome people who genuinely want to help make a positive difference for our customers.”

Likes: Making food, videography, my daughter

Dislikes: Celery, celery, celery

What part of your job gives you the most satisfaction?
When I'm speaking to a customer and they get the "ah-ha!" moment about a feature of Rex.

Maisy

Customer Care Agent

“We look after each other.”

Likes: Podcasts, bike riding, the Formula 1

Dislikes: Avocado, hot weather, dentist appointments

What's the best piece of advice you have for Rex customers?
No question is silly – I've probably asked it myself before!

Anthony

Frontline Support

“Complete Rex University. Take your time to understand the product rather than diving in head-first and being overwhelmed.”

Likes: Guitars, good pals, weekends

Dislikes: Racism, bigotry, unclear communication

What makes the Rex Customer Care team special?
We try our best to satisfy clients, and take the time to help them better interact with the product. It's all well and good to sell Rex to the client – but to keep them using it, and keep them happy with the product is crucial.

Jenny

Customer Care Team Member

“Take your time to learn the product and work through the training. You'll thank yourself later down the track when you are using Rex like a pro!”

Likes: Puppies, iced long blacks, the beach

Dislikes: Cauliflower, beef jerky, when people chew loudly

What's your favourite Rex customer story?
I had a client say "I love you" when I helped them solve a trust issue in their account.

Morgan

Operations Admin

“Help us to help you by being engaged and open to change!"

Likes: Turkish delight, Justin Bieber, good reality TV

Dislikes: Scary movies, people burping and not saying "'scuse me", fruit

What part of your job gives you the most satisfaction?
Working with talented, driven and team-oriented people every day.

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