Customer Care
We pride ourselves on our world-class customer experience
At Rex, our customers are our number one priority so our customer support approach is designed to provide you with efficient and specialised assistance. We understand that you are busy and that your time is valuable
Our local care team is here for you, whether you’re in Australia, New Zealand, or the UK.
At Rex our in-house onboarding, training, success and support teams work together every day to ensure your experience with us is, to be completely honest, five star. That’s our goal for every client. No matter how big or small their business, how simple or complex their goals.
Enhances portfolio management efficiency
Automates mundane tasks
Elevates customer service standards
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More value, built in.
Rex is a feature-packed workflow and marketing platform bursting with opportunities for your real estate agency to streamline its best practice process, and save time and money.
We know Rex is an outstanding platform – but of course we would say that. The customer care team here at Rex is made up of onboarding specialists, dedicated trainers, frontline supporters and success managers who can show you the full extent of Rex, so your team can:
Power through admin
Canvass, list and sell more property, more efficiently
Deliver outstanding results for your own clients
Build strong lifelong relationships within your local community
Rex rule of three
When it comes to ensuring you are 100% happy with your real estate agency software, our approach is based on three foundations:
Education
Making sure you have access to the skills and knowledge your agency needs.
Empathy
When you're under pressure the last thing you need is a problem. We have your back.
Advocacy
We’re your ears and eyes on the ground, talking with the Product team every day.
Our customer care team is here to help you be great
Onboarding
Your journey to success begins with your Rex CRM onboard. You will be appointed with a personal onboard manager, who will be your point of contact. They will be able to assist you with anything throughout this process.
Training
Once you receive your logins you'll be set to begin our training program, Rex Training! This platform will help you familiarise yourself with the product, with the added bonus of free weekly webinars each Tuesday.
What our customers say
When you are a Rex CRM customer our team is here to support you. We understand that every agency has unique challenges, we’ll leverage our flexibility and specialisation across the team to align you with the best solution.
Our customer care team is here to help you be great
Sure, we can use words like dedicated and caring to describe them – but we prefer a more personal approach. Next time you speak with one of the team, you’ll know a little bit more about them and what makes them tick.
Join the #1 property platform for growing real estate agencies