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Customer Care

Meet the Customer Care team

Champions of Satisfaction

We are Rex's Customer Care Team, the smiling faces and strategic minds that turn ordinary customer journeys into extraordinary experiences. With a blend of brilliant Customer Success Managers and stellar Front Line Support, we're not just problem-solvers but strategic allies and champions of satisfaction. From onboarding to lasting loyalty, we celebrate every milestone, create memorable experiences, and excel as an award-winning team. But beyond the work, we're a family, laughing and learning together, always striving for greatness.

Join the team

I love seeing a user go from a new onboard to a fully empowered Rex user, knowing you were central to their journey.

Our team believes in giving our users an experience where they can hit the ground running with Rex. We don't just provide support, we create success stories.

AJ Dwyer
Head of Customer Care

I love seeing a user go from a new onboard to a fully empowered Rex user, knowing you were central to their journey.

Our team believes in giving our users an experience where they can hit the ground running with Rex. We don't just provide support, we create success stories.

AJ Dwyer
Head of Customer Care
What we do

Front Line Heroes & Strategic Allies

At Rex's Customer Care Team, we are the front line heroes ensuring customer success and extraordinary journeys. Comprising Front Line Support and Customer Success Managers, we welcome customers, provide guidance, solve problems, and build lasting loyalty. We collaborate with sales for upsells and renewals, unlock hidden potentials, and excel in creating satisfaction. It's about more than support; it's about strategic partnership, memorable experiences, and a relentless pursuit of excellence.

What makes us unique

Building Loyalty, Creating Joy!

What makes our Customer Care Team special is our unyielding commitment to customer success, relationship-building, and joy. We're not just colleagues; we're a family that celebrates, learns, and laughs together. Our unique blend of strategic insights, passion for excellence, and warm, friendly approach sets us apart. We're leaders in our craft, award-winners, and the driving force behind Rex's customer satisfaction. We believe in redefining customer experiences and forging connections that last a lifetime.

Join the Customer Care team

While we’re not actively recruiting in the Customer Care team right now we’re always on the lookout for talented people to help achieve our mission. Feel you’d be a good fit? Join our talent pool to keep in touch or check out open positions across the business.

See all open positionsJoin our talent list

Get to know the Customer Care team

Get to know the people behind the screens here at Rex in these casual videos delving into what makes our team tick.