Naturally outstanding service and better client relationships

Rex gives you an easy way to provide your vendors with a clear overview of sales progression, and the hard work you’ve put in. Agent activity (including phone calls, emails and SMSes to potential buyers and completed reminders) as well as attendance and feedback from open homes and inspections can be printed or sent to your clients in PDF format.

The feedback report includes summary statistics and a customisable overview of feedback for vendors.  This provides agents with a powerful relationship management tool that helps keep clients in the know, and increase the chances of referral business.

Buyer feedback creates a richer database for agents, and is an important part of vendor reports. Sellers want to hear what buyers are saying about their property. Making this feedback easily accessible from the get-go also helps you to have the hard discussions, such as price reductions.

Portal enquiries, viewing feedback, offers as well as agent-vendor conversations can be recorded against a listing. Then, Rex’s feedback reporting workflow gives listing agents control to ensure that feedback goes back to vendors.  This level of reporting gives vendors complete visibility on the hard work that agents are doing to get their property sold.

Buyer feedback is attached to the related contact record as well as the listing to make follow-up as simple as possible. Quick tools show the related contacts in a list for immediate, easy access to run post-viewing follow-up calls or send follow up email or SMS messages in bulk via mail merge.