Hutton & Hutton are a boutique, family-owned and operated Brisbane agency in the business of smiles. They’re an award-winning agency, sure – but the Huttons judge their success on their clients’ happiness.
After a brief hiatus from the real estate game, Peter Hutton and his wife Karen decided to start their own independent agency. An epic customer experience was their main goal, and they needed a software system that could support them to deliver it to each and every prospect, lead, buyer and vendor.
They also wanted a tool with all the bells and whistles they needed to outdo the other agencies in their local area. With headquarters in New Farm, where there’s an agency on every main street, competition is fierce. Above all, they wanted a software system that wouldn’t hold them back.
As a new, independent agency, Hutton & Hutton needed cutting edge technology to help them break into the highly competitive inner-city Brisbane market. So, the added bonus of being able to use Rex on the go (with Pocket) was a huge benefit.
In fact, you’ve probably seen him doing it. He’s right here, on our homepage.
But of course, that need for mobility is born from a commitment to keeping their clients in the loop.
“Rex has helped us with client communication. The reminder and tracks functionality is awesome. You can just set up a track with a templated email and when it’s due to send, it just takes a few clicks,” says Peter. “I can follow up clients in literally seconds.”
“One of the big issues that I’ve had in the past is CRMs always promising to upgrade and never following through,” says Peter Hutton, “but with Rex, the rate and quality of improvements has been fantastic. We’ve witnessed plenty already.”
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