Rexlabs is a 90-person digital product and service company based in Tenerife, Brisbane. Rexlabs develops products for the real estate and property management industries in Australia and the UK, with thousands of customers using our CRM, digital advertising suite and site builder.
The Rexlabs Customer Care Agents are the first line of contact and customer service for the company. Their primary role is to efficiently and effectively offer ongoing support and training to our customers, as well as being the voice of our customers within the company and with the design and development teams. They are expected to be experts in Rexlabs products (Including Rex Software, Siteloft and Spoke), as well as capable users of the primary resources used within the company (Zendesk, Asana, Gmail Suite, Slack, FullStory and Jira). They are also responsible for contributing actively to ongoing customer success projects, especially ones linked directly to the Frontline team OKR’s for any given quarter.
An ideal Customer Care Agent is an advocate of the product, both internally and externally. Their success is dependent upon excellent customer service and capably delivering advice, product support and basic training to our customers.