Rex Brand Mark
Please select your region 
for localised content.
Select Region
Australia
New Zealand
United Kingdom

Full Time - Hybrid

Customer Care Specialist

We're looking for an experienced Customer Care Specialist who thrives on providing friendly and professional support to customers using our products to enable their real estate businesses.

Details

Our culture

How to apply

Jump to section

We’re a design-driven company with a passionate, young team. Together we use our abilities to take complex problems and untangle them into simple, usable products. Ownership is one of our core values, and so we like to give people responsibility and discretion. Our Brisbane office is located in Newstead, close to the Gasworks precinct, surrounded by great cafes, eating areas, and microbreweries.

About the role

Overview

Rexlabs is a 90-person digital product and service company based in Tenerife, Brisbane. Rexlabs develops products for the real estate and property management industries in Australia and the UK, with thousands of customers using our CRM, digital advertising suite and site builder.

We're looking for an experienced Customer Care Specialist who thrives on providing friendly and professional support to customers using our products to enable their real estate businesses. Our newest team member will ideally have extensive real estate experience, fantastic troubleshooting skills, a genuine drive to help customers and the ability to dive deep into a new product to learn it inside and out. We’d love to talk with you if you’re looking for your next opportunity to learn and work in a dynamic environment with a connected and engaged team.

Key Responsibilities

Day to day, you'll be responding to our client's requests for help and guidance. This may involve helping them get the best out of our products, helping them work through any issues they might be experiencing or even advising them of best practices in their industry. You'll also be involved in creating resources like walk-through videos, live customer chats and ongoing written content to help clients learn the ropes. If you have an eye for improving processes that's a bonus.

What you'll bring

  • Experience in the digital marketing sector or real estate sector (whether in admin, leasing, customer care or sales)
  • Customer service skills - the ability to be empathetic, adaptive, accurate, compassionate, responsive, resourceful and conscientious
  • Excellent written and oral communication skills - you'll need to communicate complex technical topics to a wide array of users - from beginners to developers; and in support resources you work on
  • Ability to empower end-users to help themselves using a variety of resources we supply
  • Ability to evaluate, trouble-shoot and follow up customer issues, as well as replicate and document for further escalation
  • An appreciation for design and ease of use
  • A desire to learn, master and teach
  • A sense of humour and a preference to work in a great team environment

Nice to haves

  • Direct experience with digital marketing tech or with a digital marketing agency.
  • Experience in a technical support role
  • Basic understanding of SaaS systems and general technology
  • Understanding of cloud software, and a working understanding of mobile applications and online services

Our Culture

Our Brisbane warehouse office, which is lush with tropical plants, a fully stocked kitchen and specialised private work booths,  is located in Newstead, close to the Gasworks precinct, surrounded by great cafes, eating areas, and microbreweries.

In London, we’re in the heart of Shoreditch, close to the travel network and at home in WeWork.

Hybrid work policy

We have a range of design and developer teams working remotely, with business services staff working in both a hybrid and in-office approach. Work fully remote or 3/2 days working from home.

Learning budget

We provide our staff with a $3,000 annual learning budget to invest in their own professional growth, along with 2 weeks of paid learning leave to attend seminars and conferences.

Health & wellbeing

A healthy mind and body support us in finding the joy in what we do personally and professionally. We provide on-site yoga in Brisbane each week plus free corporate massage service, and subsidised gym membership. We also provide an amazing EAP service to staff and their families for financial, legal and psychological support.

Complimentary snacks and comfortable environment

We are a busy business and to ensure we are fuelled and ready to go we like to provide our staff with in-office snacks and a comfortable work environment where they can connect in booths, meeting rooms couches or our comfy loft space.

Modern workplace and equipment

We’re a tech company first and foremost and as you would expect we offer our employees excellent equipment to get the job done. Including a Macbook Pro and high-quality monitor.

Paid parental leave

Family is at the core of how Rex came to be and providing parents the time with their newborn after the birth or adoption of their child is important to us. Paid parental leave for primary and secondary carers is available to our team members along with superannuation contributions throughout that paid leave period.

Flexible work policy

A flexible approach to work is supported greatly at Rex. We aim to support team members with their family and individual needs to ensure the work/life balance is practical and sustainable.

LGBTQIA+ friendly

Respecting the unique needs, perspectives and potential of all team members is at the core of what we believe at Rex.

Work from anywhere

As a Rex employee you get access to 4 weeks of work from anywhere leave where you can work from the beach, the comfort of your sofa or even another country.

If you feel excited about the above opportunity, and also feel we will be a suitable match, send through through your CV and portfolio

Apply Now